Refund Policy | Voxcribe
Last updated: October 30, 2026
Paid plans are not yet available; this policy applies once they launch.
Canceling a subscription
You may cancel a subscription at any time from your account. Cancellation stops the next renewal; you can continue using the paid plan until the end of the current billing period. Canceling a subscription does not automatically issue a refund. Account deletion ends access immediately and requests cancellation of its subscriptions.
Subscription refunds
You may request a full refund of your first subscription purchase within 7 days of that purchase if you have used no more than 30 minutes of transcription in the current billing period. Both conditions must be met. Renewals and later subscription purchases are not eligible for this first-purchase refund, except where applicable law requires otherwise.
Minute-pack refunds
An unused minute pack is eligible for a full refund when you request it within 14 days of purchase. A pack is unused only if none of its included transcription credits have been consumed. Partially or fully used packs are not eligible, except where applicable law requires otherwise.
What happens after a refund
A refund removes the credits granted by the refunded purchase. Refunding a subscription also ends the entitlements associated with that purchase; another valid paid entitlement, if any, is handled separately. If refunded credits have already been used, the used amount remains as a credit balance owed and may be deducted from later credit grants. A refund does not create extra free transcription time. If the account returns to Free, the Free plan's limits and the 30-day text-retention grace period apply. Refunded credits can no longer be used.
How to request a refund
Email support@voxcribe.net from your account email address. Include the purchase date, the Creem transaction reference, and whether the request concerns a subscription or minute pack. Do not send card numbers or security codes. We will reply within 5 business days and check the purchase and recorded usage against this policy. Approved refunds are sent through Creem to the original payment method; the time for funds to appear depends on the payment provider and your bank.
Your legal rights
This policy does not limit cancellation or refund rights that cannot be waived under applicable law. Contact support@voxcribe.net if you believe a charge was incorrect or unauthorized.